* Ordering.
a. Action: talks about future action.
b. Situation: states the reason for writing.
c. Politeness: ends the letter politely.
d. Complication: mention the problem.
e. Resolution: makes a suggestion

* Reading and matching
* Answer key:
Dear Sir / Madam
R I would suggest your company to tell your drivers to clear up all the trash on the ground before leaving.
S I am writing to you about the short stop of your trucks around my house on their way to the North.
A I look forward to hearing from you and seeing good response from your company.
C When the trucks of your company have a short beak on the streets around my house, the drivers have left lots of garbage on the ground after their refreshment. When the trucks leave the place, the ground is covered with trash and few minutes later there is smell and flies.
P Sincerely,
Tran Vu Nhat


Questions:
a. What do people do in the lake behind your house these days?
(They begin to catch fish)
b. What makes you worried?
(They use electricity to catch fish)
c. To whom do you write the letter to?
(We write to the head of the local authorities)
d. What suggestion do you want to make?
(We suggest the local authorities should prohibit and fine heavily anyone using electricity to catch fish.
e. Any future paln you want to make?
(We look forward to seeing the protection of environment from the local authorities).